Frequently asked question
How can I place an order?
You can place an order directly through our website Dakshin Vastra. Simply browse our collection, select your पसंदीदा saree, and proceed to checkout.
What are your shipping times?
We typically deliver within 4 to 5 business days across India. For Cash on Delivery (COD) orders, an additional 1-day verification is required before dispatch.
Which logistics services do you use?
We partner with trusted courier services such as Bluedart, Delhivery, Xpressbees, Ecom Express, DTDC, and others to ensure safe and timely delivery.
Do you offer international shipping?
Currently, we only ship within India. International shipping is not available at this time.
What is your return policy?
We accept returns only for damaged, defective, or incorrect products. For size issues, we offer exchanges. An unboxing video is mandatory for both returns and exchanges.
How do I initiate a return or exchange?
You can contact us within 5 days of delivery via email at Care@dakshinvastra.in or WhatsApp/call at +91 92136 31735. Please share your order details along with the unboxing video.
How long does it take to process returns and exchanges?
Returns and exchanges are usually processed within 7–10 business days after we receive and inspect the product.
What payment methods do you accept?
We accept Cash on Delivery (COD), UPI, debit/credit cards, and net banking for a convenient shopping experience.
Is my payment information secure?
Yes, all payments are processed through secure and encrypted payment gateways to ensure your data is safe.
Are your products made from high-quality materials?
Yes, at Dakshin Vastra, we focus on providing high-quality fabrics and carefully crafted sarees for comfort and elegance.
Do you offer customization options?
Currently, we do not offer customization. All products are sold as displayed on our website.
Why is COD verification required?
To ensure genuine orders and reduce cancellations, all Cash on Delivery orders are verified via call or WhatsApp before dispatch.
What is your policy on returns and exchanges?
We offer exchanges for size issues and accept returns only for damaged, defective, or incorrect products. An unboxing video is required for all requests.
How can I contact customer support?
You can contact us via email at Care@dakshinvastra.in or call/WhatsApp us at +91 92136 31735. Our working hours are Monday to Saturday, 10:00 AM to 6:30 PM.