Refund policy
Return & Refund Policy – Dakshin Vastra
Effective Date: 13-04-2026
At Dakshin Vastra, we are committed to ensuring your satisfaction with every purchase. If you face any issues with your order, please review our policy below to understand the process and conditions.
Exchange Policy
Eligibility for Exchange:
We offer a 5-day exchange policy for size misfits. Exchanges are also applicable for damaged, defective, or incorrect products.
Unboxing Video Requirement:
An unboxing video is mandatory to request an exchange. This helps us verify the product condition at the time of delivery.
Exchange Window:
All exchange requests must be initiated within 5 days of receiving your order.
Return Policy
Eligibility for Return:
Returns are accepted only for items that are damaged, defective, or wrongly delivered.
Unboxing Video Requirement:
A clear unboxing video is required to process return requests. This ensures transparency and faster resolution.
Return Window:
Return requests must be submitted within 5 days of delivery.
Non-Returnable Items:
Products that are used, altered, or not in original packaging are not eligible for return.
How to Initiate an Exchange or Return
Contact Us:
Email us at Care@dakshinvastra.in with your order number, reason for request, and attach the unboxing video.
Approval Process:
Our team will review your request. Once approved, we will share further instructions.
Shipping:
For approved cases, we will arrange return pickup or guide you through the shipping process. Please ensure the product is securely packed.
Refund Process
Refund Eligibility:
Refunds are applicable only for approved returns of damaged, defective, or incorrect products.
Refund Method:
Refunds will be processed via the original payment method within 7–10 business days after product inspection.
Shipping Charges:
Shipping costs are non-refundable. Return shipping charges may be deducted from the refund amount.
Important Notes
Order Verification (COD Orders):
Cash on Delivery orders require a 1-day verification via call or WhatsApp before dispatch, which may slightly delay shipping compared to prepaid orders.
Final Sale Items:
Items marked as Final Sale are not eligible for return or exchange.
Product Color Disclaimer:
Product color may slightly vary due to photographic lighting or screen settings.
Contact Us
If you have any questions or need assistance, feel free to reach out:
Dakshin Vastra
📍 602, Central House, Near 61-62 School, Satranjivad Begumpura, Surat, Gujarat - 395003
📧 Email: Care@dakshinvastra.in
📞 Call/WhatsApp: +91 92136 31735
🕒 Working Hours: 10:00 AM – 6:30 PM (Monday–Saturday)